3ck33 Privacy Policy
Your personal information is completely safe with us — we protect your privacy using SSL encryption and strict data protection practices.
Opening Statement
3ck33 is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on the privacy and data protection of our users. This privacy policy describes in detail how we collect, store, use, and share your personal information with third parties.
By registering on our platform or using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
What Information We Collect
We collect various types of information to create an account on 3ck33 and to operate our services properly. These are described in detail below:
Personally Identifiable Information
- Full name and date of birth
- Valid email address
- National ID (NID) or passport number (for verification)
- Residential address
- Mobile number (for bKash, Nagad, Rocket, Upay verification)
Financial Information
- Transaction history (deposits and withdrawals)
- Payment method details (bKash, Nagad, Rocket, Upay)
- Account balance and bonus information
- Withdrawal requests and processing information
- Applicable tax-related information
Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Login logs and access timestamps
- User location (where relevant)
Gaming Activity Information
- Play history and betting details
- Game preferences and patterns
- Bonus and promotion usage
- VIP program progress
- Live chat and support conversations
How We Use Your Information
3ck33 uses collected information only for legitimate purposes. We never misuse your information. The main purposes for which we use your information are described below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Ensuring the registration process, login verification, and account security. | Contractual Necessity |
| Identity Verification (KYC) | Completing the identity verification process to prevent fraud and confirm age verification (21+). | Legal Obligation |
| Financial Transactions | Processing deposits and withdrawals, verifying payments, and generating financial reports. | Contractual Necessity |
| Customer Support | Providing effective support through 24/7 live chat and email. | Legitimate Interest |
| Security and Fraud Prevention | Detecting suspicious activity and ensuring account security. | Legal Obligation and Legitimate Interest |
| Personalized Experience | Providing game recommendations and promotional offers based on your preferences. | Consent |
| Responsible Gaming | Monitoring gaming behavior to identify and prevent problematic gaming patterns. | Legitimate Interest and Legal Obligation |
Cookies and Tracking Technologies
The 3ck33 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the basic functionality and security of the site. These cannot be disabled.
Functional Cookies
Remembers your preferences and settings so your next visit is a better experience.
Analytical Cookies
Monitors site performance and usage patterns to help improve service quality.
Marketing Cookies
Used to display relevant promotional ads based on your preferences.
Information Sharing with Third Parties
3ck33 does not sell your personal information or transfer it to unauthorized third parties. Only the necessary information may be shared in the limited circumstances below:
Payment Processing Organizations
The necessary financial information is shared to complete transactions through bKash, Nagad, Rocket, and Upay. These organizations follow their own privacy policies.
Game Providers
Only the minimum information necessary to operate gaming activities is shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others.
Law Enforcement Authorities
In accordance with legal obligations, information may be provided upon a court order or at the request of a regulatory authority. Only the information legally required will be provided in such cases.
Technology Service Providers
Limited information is shared under strict confidentiality agreements with trusted technology partners who assist in operating the site's technical infrastructure.
Data Security Measures
3ck33 uses the highest industry-standard security technologies to protect your information. Our security measures are as follows:
SSL Encryption
All data transfers are protected by 256-bit SSL encryption, ensuring the highest level of industry-standard security.
Firewall Protection
Our servers are monitored 24/7 by advanced firewalls and intrusion detection systems.
Two-Factor Authentication
Two-Factor Authentication is available to protect your account.
Secure Data Storage
All user information is stored in encrypted databases and backed up regularly.
Restricted Access Policy
Only authorized personnel can access the necessary information, and all access is logged.
Regular Security Audits
Our systems are regularly audited by third-party security experts.
Data Retention Period
3ck33 retains your personal information only for as long as necessary. The retention periods for different types of information are listed below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 5 years | Legal obligation and dispute resolution |
| Financial Transactions | 7 years | Compliance with financial regulations |
| KYC Documents | 5 years after the last transaction | Anti-fraud regulations |
| Gaming Logs | 3 years | Responsible gaming monitoring |
| Customer Support Records | 2 years | Service quality improvement and dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Marketing communications |
Your Rights
As a user of 3ck33, you have the following rights over your personal information:
Right to Access Information
You can request to know what information we hold about you at any time. We aim to respond to such requests within 30 working days.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. Please contact customer support.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted, however some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to your information being processed for marketing purposes. We will comply as soon as we receive such a request.
Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Withdraw Consent
You can withdraw any consent you have given at any time. This will not affect any processing carried out before the withdrawal.
Protection of Minors
3ck33 does not intentionally collect any information from anyone under the age of 21. We carry out an age verification process at the time of registration, and any account suspected of belonging to a minor will be suspended immediately.
If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child is using the platform without authorisation, please contact us.
Please visit our Responsible Gaming page for more information.
Changes to the Privacy Policy
3ck33 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:
- Post a prominent notice on our website.
- Notify registered users via email.
- Update the "Last Updated" date at the top of the page.
- Clearly state the effective date of the changes.
Continuing to use the platform after any changes will be taken to mean that you have accepted the updated policy. If you do not agree with the revised policy, please contact our support team to close your account.
Contact Us
For any questions, concerns or requests regarding this privacy policy, please reach out to our dedicated privacy team:
Live Chat Support
Use our 24/7 live chat service for immediate assistance. Our Bengali-speaking support team is always ready to help.
Available 24 hours a day, 7 days a week
For more information, please visit our About Us, Terms & Conditions and FAQ pages.